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WebFive9 Reporting delivers both real-time and historical insights based on contact center best practices to give you a complete picture of your contact center … WebSep 20, 2024 · Five9 has a feature that allows us to sync all the call recordings to the Linux server, which will act as a SFTP server. The custom AURA component or Visualforce page will also use the Linux server to fetch the recording through an API call to the server. Doing this makes the call recording available to our Salesforce Task Record Detail page ... cima subjects list
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