WebCustomer Service Guarantee. Westnet is committed to providing outstanding customer service and complying with the Customer Service Guarantee Standard (CSG Standard), which is monitored by the Australian Communications and Media Authority (ACMA). This means that for eligible services we promise to meet certain minimum performance … WebThe CSG Standard specifies timeframes for the connection of services, the repair of faults and the making and keeping of appointments. This applies to the standard telephone service, telephone line, ... Details of your rights and our obligations under the CSG Standard can be found at ACMA Website. Author: Jade DarvallStevens Created Date:

Services and Fees Card Submissions CSG

WebThese types of events may trigger a Mass Service Disruption exemption which releases the Vocus Group from complying with the CSG performance standards for the duration of the Mass Service Disruption. This exemption process is outlined in part 3 of the Telecommunications (Customer Service Guarantee) Standard 2011, which is explained … WebTo this end, we're committed to upholding the legislated Telecommunications (Customer … hilary hahn violin wiki

Optus - About Optus - Customer Service Guarantee

WebAustralia Broadband is committed to providing outstanding customer service and complying with the Customer Service Guarantee Standard (CSG Standard), which is monitored by the Australian Communications and Media Authority (ACMA).. This means that for eligible services we promise to meet certain minimum performance standards and to provide our … WebSep 30, 2011 · The standard currently in force under section 115 is the CSG Standard. Retail CSG Benchmarks . In the Retail CSG Benchmarks, the Minister determined minimum retail performance benchmarks applying from 1 October 2011 for compliance by specified CSPs with the CSG Standard. Under subsection 117C(2) of the TCPSS Act, a CSP … WebDec 2, 2015 · Telstra's overall availability remained high, however, with 99.73 percent of services not experiencing a fault each month for the year, and its Customer Service Guarantee (CSG) Standard services ... small worlds tattoo